Updated on: [16-08-2023]
Thank you for shopping at Frishay.com. We are committed to ensuring your complete satisfaction with your purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations as a customer.
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 days from the date of receiving your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
- Contact our Customer Support team at in to inform them about your intention to return the product.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our Customer Support team will guide you through the return process, which may include providing you with a return shipping label or other instructions.
Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be reflected in your account may vary based on your payment provider’s policies.
Please note that some items are not eligible for return or refund:
- Personalized or custom-made items: Items that have been personalized or custom-made specifically for you may not be eligible for return, unless they are defective or damaged upon receipt.
- Perishable goods: We do not accept returns on perishable goods, such as food items, flowers, or other time-sensitive products.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] . Provide detailed information about the issue along with photos of the item and its packaging. We will assess the situation and provide you with further instructions on how to proceed.
5. Return Shipping
If the return is due to an error on our part (e.g., you received the wrong item), we will cover the return shipping costs. If the return is due to reasons such as change of mind or ordering the wrong item, you will be responsible for the return shipping costs.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [email protected] . Our Customer Support team will be happy to assist you.
Please remember that this Return and Refund Policy is subject to change without notice. It’s your responsibility to review this policy periodically to stay informed about any updates.
By making a purchase on Frishay.com, you agree to the terms and conditions outlined in this Return and Refund Policy.
Thank you for shopping with us!