Welcome to Frishay.com! We are delighted to provide you with a seamless shopping experience, including a reliable and efficient shipping process. Please read the following information about our shipping policies:
1. Approximate Delivery Times
1.1. We strive to deliver your orders promptly. Our standard shipping times range from 4 to 12 business days for most products. This time frame includes order processing, packaging, and transit.
1.2. Please note that these are estimated shipping times and may vary based on factors such as your location, shipping destination, and shipping carrier availability.
2. Customized or Manufactured-on-Demand Products
2.1. Some of our products require customization or are manufactured on demand to ensure the highest quality and your complete satisfaction.
2.2. For these products, the estimated shipping times may be extended. This could result in shipping times of up to 20 business days. We take extra care to ensure that these products meet your expectations and our quality standards.
3. Shipping Delays and Investigations
3.1. In rare cases, unforeseen circumstances such as customs delays, weather conditions, or logistical issues may cause shipping delays beyond our control. If your order is experiencing an extended delay, we appreciate your patience.
3.2. If your order has not been delivered within 20 business days and there are no apparent shipping issues, our team will initiate an investigation to determine the status of your shipment. During this investigation, we will work closely with our shipping partners to locate your package.
4. Resending Process
4.1. If the investigation reveals that your package has been lost in transit or cannot be delivered, we will initiate the process of resending your order. You will be informed of the steps we are taking to resolve the situation.
4.2. If you choose not to receive a replacement, we will offer a refund for the affected product(s) in accordance with our Return and Refund Policy.
5. Tracking Information
5.1. Once your order has been shipped, you will receive an email confirmation containing tracking information. You can use this information to monitor the progress of your shipment.
6. Contact Us
If you have any questions or concerns about shipping, delivery times, or your order in general, please do not hesitate to contact our Customer Support team at [email protected] . We are here to assist you.
At Frishay.com, we are committed to providing you with high-quality products and exceptional customer service. Thank you for choosing us for your shopping needs!