Politique d'expédition

Welcome to Frishay.com! We are delighted to provide you with a seamless shopping experience, including a reliable and efficient shipping process. Please read the following information about our shipping policies:

1. Approximate Delivery Times

1.1. We strive to deliver your orders promptly. Our standard shipping times range from 2 to 14 business days for most products. This time frame includes order processing, packaging, and transit. On the other hand we have premium shipping option for specific products which can be delivered within 2 to 5 days and subjected to a fee which will be shown to the customer upon checkout.

1.2. Please note that these are estimated shipping times and may vary based on factors such as your location, shipping destination, and shipping carrier availability.

2. Customized or Manufactured-on-Demand Products

2.1. Some of our products require customization or are manufactured on demand to ensure the highest quality and your complete satisfaction.

2.2. For these products, the estimated shipping times may be extended. This could result in shipping times of up to 20 business days. We take extra care to ensure that these products meet your expectations and our quality standards.

3. Shipping Delays and Investigations

3.1. Occasionally, unforeseen circumstances such as customs delays, adverse weather conditions, or logistical challenges may result in shipping delays beyond our control. We kindly ask for your patience if your order encounters an unexpected delay.

3.2. If your order has not arrived within 20 business days and no evident shipping issues are identified, our team will promptly initiate an investigation to determine the shipment's status. During this process, we will collaborate closely with our shipping partners to locate and resolve any issues with your package.

4. Resending Process

4.1. If the investigation reveals that your package has been lost in transit or cannot be delivered, we will initiate the process of resending your order. You will be informed of the steps we are taking to resolve the situation.

4.2. If you choose not to receive a replacement, we will offer a refund for the affected product(s) in accordance with our Return and Refund Policy.

5. Tracking Information

5.1. Once your order has been shipped, you will receive an email confirmation containing tracking information. You can use this information to monitor the progress of your shipment.

6. Contact Us

info@frishay.com
+1 (631) 7298319

Physical address UK:
71-75 Shelton Street, London WC2H 9JQ, United Kingdom

Physical Address US:
30 N GOULD ST Ste R Sheridan WY 82801